Frequently Asked Questions
ORDERING & PAYMENT
How do I place an order?
Simply browse our collection at LesDeuxClothing.com, add items to your cart, and proceed through checkout. You’ll receive an order confirmation email.
What payment methods do you accept?
We accept:
- All major credit/debit cards (Visa, Mastercard, Amex)
- PayPal
- Apple Pay
- Google Pay
Can I modify or cancel my order?
You can request changes within 1 hour of ordering by contacting us through our website. After processing begins, changes may not be possible.
SHIPPING & DELIVERY
What are your shipping options?
- Standard Shipping: 3-5 business days ($6.95 or free over $150)
- Express Shipping: 2-3 business days ($12.95)
- International Shipping: 7-14 business days (rates vary)
When will my order ship?
Orders placed before 12pm EST ship same day (weekdays). Weekend orders ship Monday.
Do you ship internationally?
Yes! We ship worldwide with calculated rates at checkout.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached.
How do I return an item?
- Initiate your return through our online portal
- Print your prepaid label
- Ship items back within 14 days of return approval
When will I get my refund?
Refunds process within 5-7 business days after we receive your return.
PRODUCT CARE
How should I care for my items?
Each product includes care instructions in its description. Generally, we recommend:
- Machine wash cold
- Lay flat to dry
- Low iron if needed
Do your clothes run true to size?
Our items are true to size. Refer to each product’s size chart for specific measurements.
ACCOUNT & TECHNICAL
How do I reset my password?
Click “Forgot password” on the login page and follow the instructions sent to your email.
Can I track my order?
Yes! Tracking information is included in your shipping confirmation email.
Where can I find my order history?
Log into your account on LesDeuxClothing.com to view all past orders.
WHOLESALE
Do you offer wholesale?
Yes! Please visit the Wholesale section of our website for more information.
Need more help?
Visit our Help Center at LesDeuxClothing.com for additional support.